FAQ's Section
Frequently Asked Questions
Shipping & Returns:
We offer standard and express shipping options.
To return an item, follow these steps...
Returns typically take 7-10 business days to process.
Yes, we ship worldwide.
Yes, tracking is available for returns.
Orders & Payments:
We accept credit cards, PayPal, and more.
Please contact customer support to modify your order.
Orders can be canceled within 24 hours of purchase.
Contact us if your payment fails, and we will assist you.
Yes, a confirmation email will be sent once the order is placed.
Products & Stock:
Yes, all available items are in stock unless marked otherwise.
Yes, we restock popular items, check back regularly.
Stock information is displayed on each product page.
Pre-orders are available for select products.
We do not offer customization services at this time.
Account & Login:
Click the "Sign Up" button on the top right of the homepage.
Click "Forgot Password" to reset your password.
Log in to your account and go to "My Account" to update your details.
Yes, please contact support to delete your account.
Go to "My Account" and update your email address.
Offers & Discounts:
Enter the discount code at checkout.
Only one discount code can be used per order.
Visit our "Offers" page for the latest deals.
Ensure the code is valid and not expired.
Yes, we offer special discounts for students.
Sizing & Fit:
Refer to the size chart available on every product page.
Yes, we offer a wide range of sizes.
Yes, you can exchange items for a different size.
Use our size guide and product descriptions for fitting information.
You can return or exchange it within 15 days.
Sustainability & Fabrics:
Yes, we use eco-friendly and recycled fabrics.
Our clothes are ethically produced using sustainable methods.
Our fabrics are GOTS and OEKO-TEX certified.
Follow the care instructions on the label for best results.
Yes, we have a range of organic cotton clothing.
Delivery & Tracking:
You will receive a tracking link once your order is shipped.
Delivery takes 3-7 business days depending on your location.
Yes, contact support to change your delivery address.
If your package is lost, we will investigate and resolve the issue.
Same-day delivery is available in select locations.
Refunds & Cancellations:
We offer refunds on returns within 15 days of purchase.
Refunds are processed within 5-7 business days.
Orders can be canceled within 24 hours of purchase.
Contact support immediately for assistance with damaged items.
Log in to your account and view the status under "My Orders."
Technical Support:
Try clearing your browser cache or contact support.
Visit your browser’s help section for instructions.
Ensure you are logged in to your account to access restricted pages.
Use the contact form to report any issues.
Yes, our site is optimized for mobile use.